Privacy Policy

IB Electric Inc. is an electrical contractor providing residential, commercial, and industrial electrical services throughout Michigan.

References to "IB Electric," "IB Electric Inc.," "we," "us," and "our" mean IB Electric Inc.

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect information that you voluntarily provide, including:

• First and last name
• Business or company name
• Email address
• Telephone number
• Billing address
• Service address
• Mailing address
• Information about your property
• Information about the electrical services you request
• Appointment availability
• Access instructions
• Project plans, specifications, photographs, or documents
• Communications sent by email, text message, telephone, website form, or social media
• Estimate, proposal, contract, invoice, and payment information
• Warranty and service history
• Feedback, reviews, and customer-service information

Payment Information

Payments may be processed by third-party payment providers.

IB Electric Inc. may receive limited transaction information, such as:

• Transaction amount
• Payment status
• Payment method
• Transaction date
• Transaction identification number
• Last four digits of a payment card
• Fraud or risk information

IB Electric Inc. generally does not directly store complete payment-card numbers when payments are processed by a third-party payment provider.

Website and Device Information

When you visit ibelectric.com, we or our service providers may automatically collect information such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Links clicked
• Date and time of visits
• Time spent on the website
• Website interactions
• Approximate location based on IP address
• Cookie identifiers
• Advertising identifiers
• Form-submission and call-conversion information

We may collect information:

• Directly from you
• Through website forms
• Through telephone calls
• Through email and text messages
• Through social-media communications
• During estimates and service appointments
• Through signed proposals, work orders, and contracts
• From property owners, tenants, landlords, contractors, or authorized representatives
• Through cookies and similar technologies
• From payment processors
• From financing providers
• From advertising and analytics providers
• From scheduling and customer-management systems
• From suppliers and manufacturers
• From utility companies, municipalities, and inspectors
• From publicly available records when appropriate

IB Electric Inc. may use information to:

• Respond to questions and service requests
• Schedule and confirm appointments
• Prepare estimates, proposals, and contracts
• Provide residential, commercial, and industrial electrical services
• Communicate technician arrival and project updates
• Order and deliver materials
• Coordinate employees, electricians, subcontractors, suppliers, inspectors, and utility providers
• Obtain permits and coordinate inspections
• Process payments
• Maintain customer and project records
• Provide warranty and follow-up services
• Respond to complaints or disputes
• Prevent fraud and unauthorized transactions
• Protect our customers, employees, property, and systems
• Operate, maintain, and improve our website
• Understand how visitors use our website
• Measure advertising and marketing performance
• Send promotional communications where permitted
• Maintain accounting, tax, insurance, licensing, and business records
• Comply with legal and regulatory requirements
• Establish, exercise, or defend legal claims

Our website may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

• Operate website features
• Remember preferences
• Maintain website security
• Prevent fraud
• Measure website traffic
• Understand how visitors use the website
• Track service-request forms
• Track telephone calls generated by advertising
• Measure advertising performance
• Improve website functionality
• Deliver or evaluate advertising

These technologies may be provided by third-party companies, including:

• Website hosting providers
• Google services
• Meta services
• Microsoft services
• Advertising providers
• Analytics providers
• Call-tracking providers
• Scheduling platforms
• Customer-relationship-management providers

The specific providers used by IB Electric Inc. may change as our website and business systems are updated.

You may be able to block or delete cookies through your browser settings. Some website features may not function properly when cookies are disabled.

IB Electric Inc. may use analytics and advertising services to understand website activity, measure advertising performance, and improve our marketing.

These providers may collect or receive information such as:

• IP address
• Device and browser information
• Cookie identifiers
• Advertising identifiers
• Approximate location
• Pages viewed
• Website interactions
• Form submissions
• Telephone calls generated by advertisements
• Information showing whether a visitor requested service

Advertising and analytics providers may process information under their own privacy policies and user controls.

IB Electric Inc. may disclose information when reasonably necessary for the purposes described in this Privacy Policy.

Employees and Contractors

Information may be shared with:

• Employees
• Electricians
• Technicians
• Office personnel
• Project managers
• Authorized subcontractors

Information is shared only as reasonably necessary for these individuals to perform their work.

Service Providers

We may disclose information to companies that provide services such as:

• Website hosting
• Email
• Telephone and text messaging
• Scheduling
• Customer-management software
• Payment processing
• Financing
• Accounting
• Advertising
• Analytics
• Document storage
• Information security
• Insurance
• Legal services
• Collection services

These providers may access information only as necessary to provide services to IB Electric Inc. or as otherwise permitted by their agreements and applicable law.

Project Participants

We may disclose necessary project information to:

• Suppliers
• Equipment manufacturers
• General contractors
• Engineers
• Architects
• Inspectors
• Municipalities
• Utility providers
• Property managers
• Landlords
• Other contractors or trades involved in a project

Legal and Business Purposes

We may disclose information:

• To comply with applicable law
• To respond to a subpoena, court order, or government request
• To comply with licensing, permitting, or inspection requirements
• To investigate fraud, theft, or security incidents
• To protect the rights, safety, and property of IB Electric Inc. or others
• To enforce an agreement
• To collect amounts owed
• To handle an insurance or warranty claim
• In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets

IB Electric Inc. does not sell personal information for direct monetary payment.

Certain advertising and analytics technologies may be considered a "sale," "sharing," or use for targeted advertising under the laws of some states, even when no money is exchanged.

Where required by applicable law, eligible individuals may request to opt out of qualifying advertising-related disclosures.

Payments may be handled by third-party payment processors.

Information submitted directly to a payment processor is governed by that provider's own privacy policy and security practices.

Customers should not send complete payment-card numbers, bank-account passwords, online banking credentials, or other sensitive financial information through regular email, text message, or social media.

IB Electric Inc. may offer access to financing through third-party financing providers.

When you apply for financing, the financing provider may independently collect information such as:

• Social Security number
• Date of birth
• Income information
• Employment information
• Credit information
• Government identification
• Banking information

IB Electric Inc. may receive limited information about the status of a financing application.

Information submitted directly to a financing provider is governed by that provider's privacy policy.

IB Electric Inc. may send text messages regarding:

• Service requests
• Appointment confirmations
• Technician arrival
• Estimates and proposals
• Project updates
• Inspections
• Invoices
• Payment reminders
• Warranty matters
• Customer support
• Promotional offers where permitted

Message and data rates may apply.

Consent to receive promotional text messages is not required as a condition of purchasing services.

Customers may opt out of promotional text messages by replying STOP.

Opting out of promotional messages may not stop transactional communications reasonably necessary to complete an active appointment, project, payment, or customer-service matter.

IB Electric Inc. does not sell mobile opt-in information, text-message consent records, or telephone numbers to third parties for their independent marketing purposes.

IB Electric Inc. may use email to send:

• Appointment information
• Estimates and proposals
• Contracts and work orders
• Project updates
• Invoices and receipts
• Inspection information
• Warranty communications
• Customer-service responses
• Promotional communications where permitted

Promotional emails will include an unsubscribe method where required.

Unsubscribing from promotional emails will not necessarily stop transactional communications related to an active service request, project, payment, or warranty matter.

IB Electric Inc. may maintain records of telephone calls and information provided during those calls for:

• Customer service
• Quality assurance
• Training
• Appointment scheduling
• Project documentation
• Fraud prevention
• Dispute resolution

Telephone calls may be recorded when appropriate notice or consent is provided as required by applicable law.

IB Electric Inc. may take photographs or videos to:

• Document existing property conditions
• Prepare estimates
• Record project progress
• Document completed work
• Communicate with employees, inspectors, suppliers, or manufacturers
• Support permit, warranty, or insurance matters
• Train personnel
• Resolve disputes

We will not intentionally publish a customer's exact address, security information, financial information, personal documents, license plate, or other clearly identifying private information for marketing purposes without authorization.

IB Electric Inc. uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

These safeguards may include:

• Password protection
• Restricted account access
• Secure third-party payment processing
• Access controls
• Software and security updates
• Employee training
• Fraud-prevention tools
• Data backups
• Monitoring of business systems

No website, email system, wireless network, or electronic-storage system can be guaranteed to be completely secure.

IB Electric Inc. cannot guarantee the absolute security of personal information.

IB Electric Inc. retains information for as long as reasonably necessary to:

• Provide services
• Complete projects and transactions
• Maintain customer and service records
• Maintain warranty history
• Meet accounting and tax requirements
• Meet insurance, licensing, permitting, and inspection requirements
• Prevent fraud
• Resolve disputes
• Collect amounts owed
• Enforce agreements
• Comply with applicable law

Retention periods may vary depending on the type of information and the purpose for which it was collected.

The IB Electric Inc. website and services are intended for adults, property owners, businesses, and authorized representatives seeking electrical services.

Our website is not directed to children under 13.

We do not knowingly collect personal information online from children under 13.

If we learn that we collected personal information online from a child under 13 without legally required consent, we will take reasonable steps to delete it.

Depending on applicable law and the circumstances, you may request that IB Electric Inc.:

• Correct inaccurate personal information
• Delete certain personal information
• Explain how your information is used
• Stop sending promotional communications
• Process an eligible advertising opt-out request

We may retain information when reasonably necessary for:

• Active or completed contracts
• Payments and billing records
• Warranty records
• Tax and accounting obligations
• Insurance matters
• Permits and inspections
• Safety
• Fraud prevention
• Collection matters
• Legal compliance
• Legal claims

IB Electric Inc. may request information reasonably necessary to verify your identity before processing a privacy request.

Some browsers offer "Do Not Track" settings or other privacy signals.

Because there is no universally accepted standard for responding to every Do Not Track signal, our website may not respond to all such signals.

Where required by applicable law and technically supported, IB Electric Inc. may recognize qualifying browser-based privacy or opt-out signals.

The IB Electric Inc. website may contain links to websites operated by:

• Manufacturers
• Payment processors
• Financing providers
• Utility companies
• Municipalities
• Social-media platforms
• Other third parties

IB Electric Inc. does not control and is not responsible for the privacy, security, availability, or content of third-party websites.

You should review the privacy policy of each third-party website before submitting personal information.

When you interact with IB Electric Inc. through a social-media platform, the platform may collect and process information under its own privacy policy.

Information posted publicly on social media may be visible to IB Electric Inc., the platform, and other users.

Do not post payment information, account credentials, access codes, security information, or other sensitive information in public comments or messages.

If IB Electric Inc. is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale, or transfer of business assets, customer and business records may be disclosed or transferred as part of that transaction.

Any recipient of such information will be expected to handle it in accordance with applicable law.

IB Electric Inc. may update this Privacy Policy periodically.

The updated policy will be posted on ibelectric.com with a revised "Last Updated" date.

Changes apply prospectively unless otherwise required by law.

Questions, concerns, or privacy requests may be directed to: